Frequent questions

What time is Check-In and Check-Out at Marina Puerto Velero?

Check-In is at 3pm and check-out is at 12:00 pm.
What is the Resort's policy regarding early arrivals and late departures?

We offer early check in and late check out. The price consists of 30% of the current rate on which you have booked.
What is the minimum age to register at Marina Puerto Velero?

The minimum age to register is 18 years old, all minors must be accompanied by an adult.
What payment methods does the Marina offer on the website and at the hotel?

On the website: only by credit card.
What is the Resort's cancellation policy?

You can cancel up to 24 hours in advance without any penalty. For cancellations with less than 24 hours notice, please contact the hotel directly.
What is the smoking policy at the Marina?

Smoking is not allowed on the hotel facilities or inside the rooms.
Is the Resort pet-friendly?

Yes, we are pet friendly. We accept small and medium dogs weighing no more than 20 kilos.
What are the pool hours?

Our pool is open to guests from 9am to 6pm.
Where is the Puerto Velero Marina located?

We are located 30 minutes from Barranquilla and 90 minutes from Cartagena.
Does Marina Puerto Velero offer free parking?

Yes, we have a large parking lot and we offer free parking.
Does Marina Puerto Velero offer a day trip?

We have a restaurant service in which you must reserve in advance, calling or writing directly to the restaurant's telephone numbers. The visit to our restaurant includes access to the beach, but not to the facilities with amenities.
How can I book my birthday or other types of events at the Resort?

For any type of event, you must reserve with the restaurant directly ( 57 310 7030203). Our staff will help you coordinate the details of the event or date you want to celebrate with us. We will wait for you!
What promotions does the Marina Puerto Velero offer?

We have new discounts and promotions every month, please check our promotions page for the most current information.